SHIPPING + RETURNS

SHIPPING + RETURNS

DOMESTIC SHIPPING

Orders placed Monday-Friday before 12 PM EST will begin processing that day, excluding holidays, and will ship within 1-2 days. Orders placed after Friday at 12 PM EST will be shipped the following week. Once your order has shipped, you will receive a notification with a tracking number.

All orders are shipped via USPS standard shipping (tracked with signature release), unless otherwise specified. Please visit usps.com for local standard shipping times.

If you have questions about typical shipping times to your address, please email contact@rhadastudio.com for more information.  

 

EXCHANGES AND RETURNS 

If you would like to exchange or return (for store credit) an item purchased on www.rhadastudio.com, please send us an email to: contact@rhadastudio.com to request a return authorization. This will be accepted only within 14 days of the delivery date. All returns must be shipped back to us within 7 days of the request approval. 

Orders may be returned for store credit only. We are unable to offer refunds. All orders from our SALE collection are FINAL SALE. All orders placed using a promotional code are FINAL SALE. The merchandise must be in its original condition with the original packaging. Items that have been worn are not eligible for exchange. Shipping and handling charges are non-refundable. The customer is responsible for return shipping costs. We reserve the right to refuse any returns which do not meet our policy agreement or are returned without written approval. If your returned item does not meet the above requirements, your merchandise will be shipped back to you at your expense. 

Exchanges must be sent via U.S. Postal Service, FedEx, or UPS. We recommend ensuring your shipment. We are not responsible for lost or damaged packages. Be sure to package exchanges in their original packaging. Items damaged from improper packaging will not be accepted. Once your package has been received, your store credit will be processed within 5 business days. 

 

DAMAGED/INCORRECT ITEMS

If you receive an item that is defective, damaged, or incorrect, you must notify us via email within three (3) business days of receiving the merchandise. We’ll email you a shipping label to return the merchandise. Once you receive the label, please return damaged items with the original box and packaging. A replacement will be sent, if available, upon receipt. Items damaged due to buyers’ negligence will not be accepted. All goods must be unworn in order for exchange or refund.