Shipping & Returns
Shipping & Returns
Orders placed Monday-Friday before 12 PM EST will begin processing that day, excluding holidays, and will ship within 1-2 days. Orders placed after Friday at 12 PM EST will be shipped the following week. Once your order has shipped, you will receive a notification with a tracking number.
All orders are shipped via USPS standard shipping (tracked with signature release), unless otherwise specified. Please visit usps.com for local standard shipping times.
If you have questions about typical shipping times to your address, please email firstname.lastname@example.org for more information.
EXCHANGES AND RETURNS
If you would like to exchange or return (for store credit) an item purchased on www.rhadastudio.com, please send us an email to: email@example.com and do your return request in the link below:
This will be accepted only within 14 days of the delivery date. All returns must be shipped back to us within 7 days of the request approval.
Orders may be returned for store credit only. We are unable to offer refunds. All orders from our SALE collection are FINAL SALE. All orders placed using a promotional code are FINAL SALE. The merchandise must be in its original condition with the original packaging. Items that have been worn are not eligible for exchange. Shipping and handling charges are non-refundable. The customer is responsible for return shipping costs. We reserve the right to refuse any returns which do not meet our policy agreement or are returned without written approval. If your returned item does not meet the above requirements, your merchandise will be shipped back to you at your expense.
Exchanges must be sent via U.S. Postal Service, FedEx, or UPS. We recommend ensuring your shipment. We are not responsible for lost or damaged packages. Be sure to package exchanges in their original packaging. Items damaged from improper packaging will not be accepted. Once your package has been received, your store credit will be processed within 5 business days.
If you receive an item that is defective, damaged, or incorrect, you must notify us via email within three (3) business days of receiving the merchandise. We’ll email you a shipping label to return the merchandise. Once you receive the label, please return damaged items with the original box and packaging. A replacement will be sent, if available, upon receipt. Items damaged due to buyers’ negligence will not be accepted. All goods must be unworn in order for exchange or refund.
Below are ways we recommend you to store your hat:
ON A SHELF
When storing on a shelf, it’s important to flip the hat upside down and store it on its crown, not its brim. Storing your hat on your brim for a long period of time will put pressure on the brim causing it to change from its original shape.
HANG IT ON THE WALL
You can hang your hat on a nail on the wall, but we suggest covering the tip of the nail with a foam ball, so that the sharp tip of the nail does not damage your hat.
STORING IT IN A HAT BOX
This is our suggested recommendation for storage. The boxes that we ship our hats in are designed with a protective ring that will support the brim of the hat evenly and allow the crown to be suspended, so the shape will maintain over time. Store the box in a cool dry place. Wool hats can be stored in plastic bags to protect them from dirt and dust. We strongly recommend that you do not put our Panama straw hats in a plastic bag, the lack of air dries the straw out and can cause it to break. Our hats are made from natural materials and can change color and shape if exposed to long periods of heat and moisture.
Do not store your hat in your car, the exposure to prolonged sunlight and heat will discolor and distort the shape
CLEANING YOUR HAT
If your hat needs a little tune-up, take a soft bristled brush or lint roller to clean off hair or dust. When using a soft bristled brush, brush in small circular motions.
You may wipe small spots with a slightly damp white cloth. Do not use a cloth with dye, as the dye may transfer to the hat. For a small stain on felt hats, we recommend using a felt sponge to clean the spot.
For more severe stains, we suggest taking your hat to a local hat repair shop to professionally clean it.
If your wool hat gets wet, allow it to dry naturally, do not blow dry it. Avoid getting our Panama hats wet, the natural fibers will expand and distort the shape.