FAQ

FAQ

GENERAL

The majority of our products are made in the United States, Argentina, Colombia, and Ecuador. For specific origins email heyrhada@gmail.com.

HAT SIZING

No. There are a couple different factors that affect sizing. Different styles will fit differently because of the shape of the hat. Our molds are handmade, so while we try to keep sizing consistent across shapes, due to the handmade nature, sizes vary slightly from style to style. Different material will also cause the hat to feel differently on your head. Please refer to the sizing guide on each product’s page for specific sizing in that style.
Please see our hat sizing guide section.
Your hat should sit comfortably on your head without feeling pressure. To know if your hat fits properly, place your index finger at the center of your forehead perpendicularly. Your finger should be able to fit between your forehead and the sweatband inside the hat. If you are able to fit more than one finger, the hat is too large. If you are not able to fit a finger between your forehead and the sweatband inside the hat, you need a larger size.
If you believe that you need a new size after testing the method above, please email contact@rhadastudio.com to get an authorization for a return. We will generate a code for you to place a new order in the correct size. If you are on the cusp of the two different sizes, we recommend you size up.
Yes, your hats are made to shape to your head with wear. On average, our hats give about ⅛ inch. If your hat is too small to fit one finger between your forehead and the inner sweatband, we recommend going a size up.

CUSTOM JACKETS

Please allow a maximum of 4-6 weeks for your jacket to be completed from the time of purchase. This includes custom pieces as well as ready-to-wear.
Yes! If you are planning on ordering a piece for a specific event, please contact us noting the date you need the item by and we will let you know if it will be possible to meet your deadline in time, and if a rush service fee will be applicable.

SHIPPING

Orders placed before 12 PM EST Monday-Friday will ship within 1-3 days, excluding weekends and holidays. Orders placed after 12 PM EST on Friday will ship the following week.
We ship all our orders out of our warehouse in Miami, USA.
All orders are shipped via USPS standard shipping (tracked with signature release), unless otherwise specified. Please visit usps.com for local standard shipping times.
You will receive an email with tracking when your order leaves our warehouse. You can also login to your account with us and view your shipment’s progress.
We ship all over the US!
We are happy to offer free shipping within the US via USPS for all orders over $150. Orders going to Hawaii, Alaska, U.S. Virgin Islands, are charged as international. International Shipping rates are determined by several factors and are calculated at checkout. The rate is determined based on the quantity of items, the weight of the order, and destination address. Duties and taxes are listed and paid at checkout based on the item(s) ordered and the destination country.
If your package is lost, please email us at heyrhada@gmail.com so we can contact the shipping carrier and resolve the issue.
Orders will be shipped according to customer's specified address. Rhada is not responsible for items delivered to incorrect shipping addresses or for any lost and/or stolen merchandise incurred upon shipping.
Please visit our SHIPPING + RETURNS SECTION
Every Rhada product is made by hand. We take pride in our craftsmanship and are happy to offer a one year guarantee on stitching, hardware and fabric defects.

FEEDBACK

We want to hear from you! send photos, feedback, suggestions…. or just say hi! For all questions and comments, please email heyrhada@gmail.com and we will do our best to respond within two business days. Stay in touch with our community on instagram @rhadastudio